LiveMatch's Privacy Policy

Introduction & Scope

This Privacy Policy applies to LiveMatch.ws (" LiveMatch" or "We") and users of our website ("You") governs the relationship regarding personal information. By registering on LiveMatch.ws, placing bets, or using any of our services, you are considered to have accepted this privacy policy.

This policy was written with Bangladeshi users in mind. We want you to clearly understand how we handle your information. If you have any questions, please reach out to our support team.

• This policy applies to the LiveMatch.ws website and its associated mobile applications.
• When you visit a third-party site, that site's own privacy policy will apply.
• If you are under 18, do not use this platform.

What Information We Collect

LiveMatch collects your information in several ways. Some is provided directly by you, while the rest is gathered automatically based on your browsing behavior.

• IP Address – For geolocation and fraud prevention.
• Device type and operating system – To improve your site experience.
• Browser Information – To ensure compatibility.
• Cookies & Session Data – To keep your login experience smooth.
• Page Visits & Click Behavior – To improve our services.

How We Use Your Information

LiveMatch uses your information only for specific, legitimate purposes. We never use your data for anything else without your explicit consent.

• Account Management: Creating, updating, and keeping your profile secure.
• Payment Processing: Processing deposits and withdrawals and maintaining transaction history.
• KYC Verification: Verifying your identity and preventing access by minors.
• Customer Support: Resolving your issues and answering your questions.
• Fraud Prevention: Detecting and blocking suspicious activity.
• Personalized Experience: Showing promotions and offers tailored to your preferences.
• Legal Obligations: Fulfilling the requirements set by regulatory authorities.
• Service Improvement: User behavior is analyzed to improve the site and app.

Data Sharing Policy

LiveMatch never sells your personal information under any circumstances. However, we may share limited data with trusted third parties in specific situations.

• Payment Gateway: Minimum information required to process transactions via bKash, Nagad, or Rocket.
• KYC Provider: Authorized third-party service providers used for identity verification.
• Legal Authorities: We are required to disclose information when mandated by a court order or a lawful request from a government authority.
• Anti-Fraud System: Specialized services for fraud and money laundering prevention.
• Business Succession: In the event of a company merger or acquisition, you will be notified in advance.

Cookies & Tracking Technologies

LiveMatch uses cookies and similar tracking technologies to enhance your experience and ensure the site functions properly. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

Data Retention Period

LiveMatch does not retain your data longer than necessary. A specific retention period is defined for each type of information.

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: After an account is closed, data may be retained for up to 5 years for legal compliance purposes.
• Transaction Records: Financial transaction records are retained for 7 years.
• KYC Documents: After verification, records are retained in accordance with regulatory requirements.
• Log Files: Server logs are automatically deleted after 90 days.

Your Rights

You have full rights over your own data. LiveMatch grants you the following rights.

• Right to Access: You have the right to request details about what personal information we hold about you.
• Right to Rectification: You can update any incorrect or outdated information at any time.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a structured, portable format.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

Security Measures

LiveMatch uses industry-leading, state-of-the-art security measures to protect your information. Our security infrastructure is regularly updated and audited.

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Regular Security Audits: Audited by independent third parties.
• Data Backup: Secure offsite backup systems.
• Access Control: Only authorized personnel can access data on a need-to-know basis.

Children's Privacy

LiveMatch strictly does not provide services to anyone under the age of 18. We do not knowingly collect or process personal data from minors.

• Date of birth is verified during registration.
• Age verification is mandatory as part of the KYC process.
• If an underage account is detected, it is immediately suspended and all associated data is deleted.
• Parents should monitor their children's internet usage.

Policy Changes & Updates

LiveMatch may update this privacy policy as needed. We will notify you of any significant changes via email or site notification beforehand.

• The date of any changes will be noted at the top of this page.
• Continued use of the site after a new policy takes effect will be considered your acceptance of it.
• For significant changes, at least 7 days' notice will be given in advance.

Contact Us

For any privacy-related questions, complaints, or requests, feel free to contact us. Our team is always ready to help.